In 2009 I created my Hotmail account. In 2013 I got a one year xBox live membership, but I need to cancel it now. I can't do that though, because when I try to log into my Hotmail account, I get this message:






So I go back to the log in screen, and I click I can't access my account. I would choose to put in my alternative e-mail, but that doesn't work anymore for whatever reason. So I then choose for them to text me the code on my phone, and I put in the last four digits of my phone number like they ask. I still haven't received a text with the code?

Well I would say call the support number and get that fixed

That's a bit of a last resort for me, I'll do that if nothing else works.

I think that is your only option though

I've heard that hotmail emails expire after a certain length of time and could be taken by someone else. Do you have the option of changing the email address on your Xbox Live account?

edit nvm

Quote from Zed

I've heard that hotmail emails expire after a certain length of time and could be taken by someone else. Do you have the option of changing the email address on your Xbox Live account?

No, I can't log into my Xbox live because my hotmail isn't allowing me to log on

Quote from waqas850

I am not using hotmail account. I am using gmail account.

?


Also, problem resolved. Lock this thread if need be