If you haven't heard by now we're well into development of the new SP. This is a significant overhaul and I want to put as much into it as I can to make up for the years of neglect we've some how managed to pull through. I need to know what gripes you guys might have in regards to SP's current state, and how we could fix them. This way I will have a better understanding of the problems we need to address from perspectives I may not have considered. Feel free to state your mind, but please be civil if you're going to criticize anything or anyone. I intend for this to be an open discussion for everyone including moderators. If I don't receive feedback I'll assume that there's nothing to fix and will continue developing in the same direction I have been going in.
This is more than just moderation or site policies, it can be anything related to SP you have an issue with. Currently there are a few things I am planning on improving, these are not guaranteed but only ideas I have been mulling over:
Better Mod System - I think there's a problem with Infractions from a fundamental level. I've always been trying to push for consistency with the mod team but that's difficult especially given that most of the time the infractions aren't in black and white. I want to work with the mods in order to brainstorm a revision or new system for maintaining the forum.
Rules & Policies - Once we've settled on a direction for the new site we're going to revisit the rules and rework them to suit what we want to accomplish. This will include having clear descriptions for potentially ambiguous things like "harassment" and total transparency when a new rule is added.
Staff Accountability - In the current system it's difficult to see why someone was banned or infracted. This seems to create a communication problem and often ends in assumptions being made which can further cause conflict. While we need to maintain some degree of privacy among staff discussion, I believe it's in everyone's best interest if bans and infractions are made public. There is immediate benefit for everyone in this: mods will need to be clear in their reasoning and users can see what's going on and object at any time.
Appeals - Right now we don't have clear recourse for banned users or infractions. I always say that you can contact me about anything and as long as you're not being a dick I'll do my best to help, but it's not advertised anywhere and I can't expect people to just know that. Additionally, how are users supposed to contact us when they're banned? The second account rule is a grey area that seems easily abused. I am designing a better system for filing appeals directly against infractions and bans, which may or may not also be publicly visible.
Serious discussion only please, I will remove posts that I think are too flippant. I would appreciate a minimal amount of respect for my efforts by not shit posting. Feel free to double post if you have more to add otherwise I may not see your edits.